Technical Info

During the pick-up procedure a Beepit representative will inform you on the fuel type your rental vehicle uses. In case the vehicle operates on Diesel fuel, a sticker labeled "Diesel" will be visible on the exterior of the fuel tank

• Tip 1: To ensure the fuel gauge accurately registers the refueling, it is recommended to add a minimum of 10 liters of fuel.
• Tip 2: Always ensure the engine is turned off when refueling the vehicle.

In the event that the vehicle is mistakenly refueled with the incorrect type of fuel, do not attempt to start the engine, as this may cause further damage. Please contact our support team immediately. We will arrange the most efficient and cost-effective solution to resolve the issue and help you continue your journey with minimal disruption.

Tip: Before refueling always always double-check that the fuel type is compatible with the vehicle, as indicated on the labels provided on or near the fuel cap.

If the rental vehicle runs out of fuel while driving, please take the following steps to ensure your safety and prevent damage to the vehicle:

1. Safely pull over to the side of the road under the safest possible conditions.

2. Turn on the vehicle’s hazard lights (all four indicators).

3. Turn off the engine, engage the handbrake, and place the warning triangle at a safe and appropriate distance behind the vehicle.

4. Visit the nearest fuel station to purchase a plastic fuel canister and fill it with at least 5 liters of the correct fuel type, as indicated on the fuel tank cap.

5. Refill the vehicle carefully and attempt to start the engine.

If the vehicle does not start after a few attempts, do not continue trying, as this may lead to engine damage. Instead, contact our support team immediately for further assistance.

Tip: Avoid driving with a low fuel level. As soon as the fuel warning light is activated or the gauge indicates a quarter tank, refuel at the nearest gas station using the correct fuel type.

If the tire pressure warning light appears on the instrument panel or central dashboard display, please check and adjust the tire pressure in accordance with the recommended values. These can be found on the sticker located either on the driver’s side door frame or inside the fuel tank cap.

Once the tire pressure has been properly adjusted on all four tires, the warning light and message on the central display will automatically switch off. You can then view the updated pressure readings for each individual tire on the central dashboard display, under the Vehicle Parameters screen or via the trip computer. In some cases, the warning indicator may also turn off automatically after driving for a few minutes.

After adjusting the pressure in all four tires, depending on the vehicle model, reset the tire pressure warning system by either holding the indicator button until you hear an audible signal, or by deactivating the warning through the central dashboard display under the Vehicle Parameters menu.

1. If you have a mechanical (conventional) key, unlock the steering wheel by gently turning it left and right until the ignition is activated. If you have a Bluetooth key, move the key fob away from any electronic devices (such as a smartphone, iPod, etc.).
2. The Bluetooth key must be inside the vehicle, and all doors must be closed. For vehicles with automatic transmission, ensure all doors are closed, press the brake pedal, and set the gear shift lever to P (Park) or N (Neutral) during ignition. Then, turn the key or press the start button, depending on the vehicle’s equipment.
3. For vehicles with robotized transmission, ensure all doors are closed, press and hold the brake pedal, and set the gear shift lever to N (Neutral). Then, turn the key or press the start button, depending on the vehicle's equipment.
4. For vehicles with manual transmission, ensure all doors are closed, press and hold the clutch pedal, and shift the gear lever into the neutral position. Then, turn the key or press the start button, depending on the vehicle's equipment.
5. If the vehicle engine still does not start after following the steps above, and the instrument panel shows no signs of ignition, it is likely that the vehicle is experiencing a malfunction.
6. Check if any message appears on the dashboard or instrument panel.
7. Additionally, consider if you may have left the lights, radio, or other electrical devices on, as this could have drained the car's battery, preventing the vehicle from starting.

In this case, please attempt to start the vehicle using jumper cables. For your safety and to prevent potential damage to the vehicle, do not try to start it by pushing it, going downhill, engaging the gear, or using the clutch. These actions could result in significant and costly damage to the vehicle. If you're unable to start the vehicle, please contact our technical support team for assistance.

For Vehicles with a Mechanical Handbrake: To release the handbrake more easily, always press and hold the brake pedal while lifting the handbrake slightly and pressing the button. This will reduce resistance and make it easier to release.

For Vehicles with an Electric (Automatic) Handbrake: The handbrake will automatically release when you start the vehicle. However, if your vehicle has a manual transmission, the handbrake will disengage when you shift the gear lever into first gear or reverse, release the clutch, and press the gas pedal. All doors must be closed at this time. Additionally, vehicles from Volkswagen, Audi, Seat, and Skoda feature an Auto Hold function, which prevents the car from starting if the driver is not wearing their seatbelt.

Tip 1: When parking on a slope, ensure that, in addition to engaging the handbrake, you also shift the gear lever into first gear or reverse (for automatic transmission, set it to P, and for robotized transmission, set it to N), and turn the steering wheel to the side.

Tip 2: If the outside temperature is below zero, avoid applying the handbrake when parking, if possible, to prevent it from freezing and making it difficult to start the vehicle later. For manual transmission, leave the gear lever in first gear; for automatic transmission, set it to P; and for robotized transmission, set it to N (the vehicle will be automatically locked once turned off).

We strive to ensure that all vehicles are provided with the necessary fluids at optimal levels. However, in very rare instances during the high season, there may be cases where a vehicle signals low fluid levels. In the event of:

MOTOR OIL: Once the warning light comes on, purchase one liter of the correct motor oil at the nearest gas station or specialized store. After turning off the engine, first add half a liter, then wait a few minutes to check the oil level, which should be between the minimum and maximum marks. If the level is still too low, add more oil until it reaches the optimal level. The type of oil required for the rented vehicle can be found inside the engine hood and in the vehicle's document folder.

COOLING FLUID: To prevent engine overheating, as soon as the warning light illuminates, purchase one liter of the appropriate cooling fluid at the nearest gas station or specialized store. To determine the correct type, open the engine hood and check the color of the existing fluid, then purchase a matching one. For safety, ensure the engine has cooled down before opening the coolant reservoir, and open the cap gradually to avoid injury.

AdBlue: Most of our diesel-powered vehicles are equipped with AdBlue fluid to comply with strict European environmental regulations. Under normal conditions, the fluid lasts for 15,000 to 25,000 km, or between two regular maintenance cycles. Since we monitor and adjust the level as needed, it should be very rare for the AdBlue level to run low. However, if the warning light or message appears on your instrument panel or central dashboard screen, please stop at the nearest gas station and purchase at least 10 liters of AdBlue fluid. Fill the tank to the top; depending on the vehicle, you may need to add more than 10 liters. The cap for the AdBlue tank can be found, depending on the vehicle model, either in the compartment under the spare wheel, on the side of the compartment, or near the fuel tank. Please do not ignore this warning, as failure to refill may cause the vehicle’s electronic system to limit further driving, leading to inconvenient situations.

Windshield wiper fluid:  In case of low windshield wiper fluid, please purchase it at a gas station, specialized store, or supermarket. Depending on the season, choose summer fluid, which is ideal for removing bugs, or winter fluid to prevent freezing in low temperatures.

NOTE: If you purchase a fluid that was missing from the rented vehicle, please ensure that the invoice is issued in the name of Beepit Single Member P.C., with VAT ID: 800910870. If you do not provide the invoice upon vehicle return, we will not be able to reimburse you for the expense.

If the oil level, engine, or overheat warning light turns on, stop the vehicle immediately and contact our support team. If you see a tire pressure warning symbol (!) indicating that a tire has lost air pressure, check to see if the tire is flat.

Tip 1: If the tire is flat, use the spare tire and drive to the nearest tire shop or gas station to repair or replace the damaged tire.

Tip 2: If the flat tire indicator is on but all tires appear fine, visit the nearest gas station to inflate the tires and deactivate the tire pressure warning.

In case of the aforementioned message please contact our support team which will happily provide you the code.

If you experience a faulty electrical connection, please ensure that your equipment is functioning correctly. Only use European connectors for any additional devices to prevent potential car malfunctions. If the connector still does not work, please reach out to our technical support team, who will guide you with further solutions.

Tip: Our team is happy to assist you with setting up your additional equipment properly.

In such an event, try to stop the vehicle in the safest possible manner, activate all four hazard lights, turn off the engine, and engage the handbrake. Once the vehicle is stopped, exercise caution when exiting the vehicle. If the malfunction occurs in low visibility conditions, leave the vehicle's lights on. Before contacting the support team, please gather the following information: the vehicle’s registration number, the exact location of the breakdown (address, highway kilometer markers, or GPS coordinates), and a description of the issue. If the vehicle cannot be repaired within 24 hours, we will arrange for a replacement vehicle or an alternative solution to continue your journey.

NOTE: The client must wait for the agreed-upon roadside assistance. The Beepit support team will provide timely updates regarding the arrival of assistance and any additional necessary information.

In the event of a faulty exterior light, you may be able to replace it yourself in extreme cases. However, please contact our support team, who will direct you to the nearest service shop, or you can report the issue when returning the vehicle.

NOTE: Never attempt to replace xenon or LED lights yourself to avoid injury or potential damage to the vehicle.

We place great emphasis on regularly servicing our vehicles to ensure the safety of our clients, maintain the car's value, and uphold the manufacturer's warranty.

Rented vehicles are permitted for use only on first-class roads—this includes city streets, local paved roads, highways, and similar routes. Use of any rented vehicle, regardless of category, on unpaved roads, off-road terrain, or roads in poor condition is strictly prohibited.

Tip: Driving on lower-class roads is permitted only when detours are mandated by local authorities due to road closures or similar circumstances. In such cases, please adjust your speed appropriately and exercise extra caution, as poor road conditions (such as potholes or uneven surfaces) may lead to serious and costly damage to the vehicle.

In the event of a traffic accident or vehicle damage, you must immediately contact 100 (local police) and complete the European Accident Statement. If the rented vehicle is no longer drivable, please reach out to our support team for assistance. When returning the vehicle, it is mandatory to provide the official police report.

In cases of theft, attempted theft, or break-in, you are required to immediately report the incident to the police (100) and notify our support team as well.

If the vehicle has been subject to vandalism or damaged while parked by an unknown party, you must still report the incident to the police, who will file an official report—this document must also be submitted upon vehicle return.

NOTE: In specific situations involving minor damage (such as a small scratch, dent, or a minor incident without third-party involvement), and with prior approval from our support team, it may be acceptable to simply complete an incident report along with photographic documentation—without involving the police.

In the event of a flat tire or damaged rim, please replace it with the spare tire following the steps below:

     TIRE REPLACEMENT INSTRUCTIONS:

1. Secure the Vehicle:

   • Engage the hand brake.

   • Shift the gear lever into first or reverse (for manual transmission).

   • For automatic transmission, set the gear to P (Park).

2. Access the Spare Tire:

   • Remove any luggage from the trunk.

   • Lift the trunk mat. Depending on your vehicle model, the spare tire may be:

     • On top of the mat,

     • Under the trunk floor,

     • Or underneath the car body.
       In that case, the release tool is usually stored inside the trunk padding or below the passenger seat.

3. Remove the Spare Tire and Tools:

   • Take out the spare tire and the necessary tools and place them next to the vehicle.

4. Prepare the Wheel:

   • If your car has a hubcap, remove it carefully and store it safely.

   • For alloy wheels, remove the decorative bolt caps using the included tool.

   • If your wheel has a security bolt, use the special adapter provided to loosen it.

5. Loosen the Bolts:

   • Use the wheel wrench to slightly loosen the wheel bolts (do not remove them completely yet).

6. Position the Jack (Crane):

   • Place the jack at the designated lifting point (check your vehicle manual if unsure).

   • Ensure the base is stable and firm before lifting the car.
     ⚠️ WARNING: Never attempt to lift the vehicle on slippery or uneven surfaces—this could result in injury or damage.

7. Lift the Vehicle:

   • Raise the vehicle until the damaged wheel is fully off the ground.

8. Remove the Wheel:

   • Fully unscrew and remove the bolts.

   • Carefully remove the damaged tire.

9. Install the Spare Wheel:

   • Mount the spare onto the hub, keeping it aligned with the bolt holes.

   • Insert and hand-tighten all bolts as much as possible.

10. Lower and Secure:

    • Lower the vehicle completely using the jack.

    • Fully tighten all bolts in a crisscross pattern to ensure even pressure.

11. Stow Equipment:

    • Return the tools and damaged wheel to the trunk safely and securely.

      AFTER INSTALLATION:

• If your vehicle is equipped with a temporary spare tire, do not exceed 70 km/h.

• Drive to the nearest tire service center to repair or replace the original tire.

• Contact our technical support as soon as possible for guidance on further steps based on your insurance coverage.

NOTE: If you’re unable to change the tire yourself, please contact our support team.
They will arrange roadside assistance for you.However, please be aware:
Even if you have WUG insurance, tire replacement service is not covered and will be charged in full.

If your rented vehicle requires a check-up or any of the previously mentioned services, you are required to contact our service team before taking any action. They will guide you through the correct procedure and, if necessary, provide authorization to the repair shop that will carry out the service.Any work performed on the vehicle without prior authorization of our company, will not be reimbursed.

NOTE: You must notify our support team and request approval before proceeding with any service or repair on the vehicle.

Transporting oversized or heavy items in the vehicle is not permitted, as it may cause significant and costly damage to the interior.

Tip 1: If your luggage exceeds the height of the trunk shelf, do not force the trunk door closed. This can result in serious and expensive damage.

Tip 2: If your luggage does not fit in the trunk, do not remove the trunk shelf or place heavy items on it. The shelf is a costly component—please take care not to damage or misplace it.

We go above and beyond to ensure our clients are fully satisfied with the quality of our services. As an animal-friendly company, we welcome your pets to join you while using our vehicles.

However, because maintaining high standards of cleanliness is very important to us, we kindly ask that you take necessary precautions to protect the vehicle’s interior—especially the seats—when transporting pets. If the vehicle is soiled or accumulates excessive pet hair, a dry cleaning fee will unfortunately need to be charged.

Helpful Tip:
For your safety and that of your pets, we recommend transporting them in secure carriers or using pet seat belts designed specifically for vehicles. This ensures a safe journey for everyone and keeps you in compliance with legal safety regulations.

You can reach our support team by phone or email—contact details are provided in the car's document file. Alternatively, you can find all support contact information in the Contacts section.

In case you lost your car keys, please contact our support team. We will rrange the delivery of the spare key to your location and inform you of any additional costs that may apply.

Report any loss or theft to the nearest police station as soon as possible and obtain an official confirmation document. When returning the vehicle, make sure to submit this document to our office staff. Additionally, please notify our support team within 24 hours of the incident via phone or email.

For long-term rentals, such procedures may be allowed, but only with our prior written consent and assurance that no damage will be caused to the vehicle. If approved, you are required to return the vehicle in the same condition in which it was received.

All our vehicles are thoroughly cleaned inside and out after each rental. However, smoking inside the vehicles is strictly prohibited. We kindly ask you to respect this rule to help us maintain a spotless interior and a fresh, pleasant scent for all our clients.

If this policy is violated, a dry cleaning fee will be charged, as we are committed to keeping our vehicles in top condition.

When parking and leaving the vehicle, please make sure to do the following:

• Close all windows completely.

• For manual transmission, shift into first gear or reverse.

• For automatic transmission, shift into P (Park).

• For robotized transmission, shift into N (Neutral).

• Engage the handbrake and turn off the engine.

• Do not leave any personal items in visible areas—we are not responsible for lost or stolen belongings.

• Ensure all doors are locked securely.

• Always keep the keys with you.

Each child seat and/or booster seat includes an instruction diagram on the back. To ensure a safe and comfortable journey for your youngest passengers, please follow these instructions carefully.

Safety Advice: 

1. Always use a child seat or booster that is appropriate for your child's age and size, and ensure they are securely fastened with a seatbelt.

2. We recommend placing the child seat or booster behind the front passenger seat. Adjust the passenger seat to its highest position, fully back, and upright—this is the safest setup for children. If you’re using more than one seat or booster, always place them on the rear seats.

3. If you choose to install a child seat in the front passenger seat, make sure to deactivate the front passenger airbag. The switch is usually located in the glove compartment or on the side of the dashboard. Also, please confirm that this setup is permitted in the country where you're driving.

4. Children under 12 years old should never sit in the front passenger seat.

Depending on the vehicle type, you can activate the child safety locks, as described below:

Mechanical Protection:

Check the inside frame of the rear door. If your vehicle has mechanical child protection, you’ll find a sticker marking the zone where the mechanical key should be inserted to activate the child lock.
To deactivate, simply turn the key in the opposite direction.

Electronic Protection:

Look for a switch with the child lock symbol on the driver’s side of the vehicle. This switch is typically located:

• Near the power window controls

• On the left side of the dashboard

• On the central console

Pressing this switch will activate the child lock system.

Tip 1: Always activate the child safety system when transporting children.

Tip 2: AlEnsure no part of a passenger’s body is blocking the windows when closing them.

If You're Unable to Lock or Unlock the Rented Vehicle:

       First, please check the following:

• Has the key been mechanically damaged?

• Has it been exposed to water (e.g., dropped into the sea)?

  If neither of these applies, the issue is likely due to a low battery or electrical malfunction. Regardless of whether you have a mechanical (conventional) key or a Bluetooth key, you can still lock or unlock the vehicle manually as follows:

• Mechanical (Conventional) Key: 

  If the driver’s door lock is not immediately visible, remove the plastic cover (hoodie) from the door handle to access the lock. Use the key manually to unlock the vehicle. Please return the plastic cover to our staff during drop-off or place it in the designated spot inside the vehicle.

• Bluetooth Key: 

  If the driver’s door lock is not visible, remove the plastic cover from the handle and use the hidden key inside the Bluetooth fob to unlock the door. Always open the front driver’s door first when using this method. Please return the plastic cover to our staff at drop-off.